A new customer survey measuring satisfaction and trust in metropolitan municipalities in SA has ranked Nelson Mandela Bay as the only metro which improved its satisfaction score among residents.
The study, released in a Business tech report, titled “Best and Worst Municipalities in South Africa”, also identified the Bay as having increased its index points in handling complaints.
In 2017, the Bay was rated the second-most trusted metro, with the survey now saying the city delivered a stable performance this year.
DA councillor and Eastern Cape provincial leader Nqaba Bhanga said the successes were achieved by former mayor Athol Trollip’s leadership and the former coalition government.