[caption id="attachment_225903" align="aligncenter" width="630"] Sanria Kemp from Ultimate Indulgence in Lorraine
Picture: Werner Hills[/caption]

Salon owner says pampering and treating clients as individuals, well-organised bookings and location key to success

Since starting Ultimate Indulgence in her early twenties, Sanria Kemp has learnt the art of keeping everyone – from staff to clients – happy. Nine years down the line, she explains her secret to success.