ANDRE VLOK | How to identify what drives high emotional conflict

Last week we had a look at the concept and framework of a conflict technique called affect labelling, including the three steps used in such a technique, which are:

Ignore the actual words being spoken;Guess at and work with the emotions involved; andReflect back those emotions with direct declarations and statements (such as “you are angry”)...

FREE TO READ | Just register if you’re new, or sign in.

Questions or problems? Email or call 0860 52 52 00.