Frustration is all we experience from our national service provider, Telkom.
We are trying to run a parish office, but we cannot receive e-mails from overseas or in South Africa, we cannot answer queries regarding births, marriages and deaths.
In fact, we cannot receive anything as our computer has been on the blink for the past frustrating couple of months.
First, to try to report a fault to Telkom is a major frustration as you hold on for up to an hour and all you hear is: “Our operators are busy, your call will be answered by the next available consultant”. This is repeated for ages.
When the technicians (various ones) do eventually pitch up to repair the fault (once it took eight days for them to arrive), we are told the fault is not with our equipment but with a port in the Telkom exchange. They then supposedly fix the problem at the exchange and we get online again once more only for about a week, when the whole process starts all over again.
In the meantime our church office stands still.
First, why does one have to wait so long for Telkom to answer the phone and second, why can’t we expect decent service from our national service provider, Telkom? The problem has been going on for a few months now.
How long must we still be patient and wait for a service which we pay for and cannot use?
A response from our service provider would be appreciated.
-Cedric, parish secretary, St Augustine’s Catholic Cathedral, Port Elizabeth